Patient Info

We Accept Most Major Insurances, Medicare, Workers compensation and Self pay

What to Expect at Your Therapy Session

At ARK PHYSICAL THERAPY PERFORMANCE LAB, we are dedicated to helping you identify the cause of your pain and creating a custom treatment program that will allow you to return to normal activities pain-free.

At the ARK PHYSICAL THERAPY PERFORMANCE LAB in Plano, Texas, we will help you get over your injury and live your life to the fullest and pain-free.

We accept most major insurance, Medicare, workers compensation and self pay.

WHAT YOU SHOULD EXPECT FROM YOUR FIRST VISIT WITH US

  • You will register with our friendly front office staff. They will help you navigate the insurance process and treatment program so you can focus on your recovery.
  • You will meet with our physical therapist for the initial evaluation.
  • During the evaluation, your therapist will ask questions about your medical history, current pain, or injury. Open communication helps us understand your problem.
  • Your movement, strength, coordination, and much more will be evaluated. Our purpose is to help you, so please ensure you communicate with your therapist if anything is hurting or bothering you during the examination.
  • Your therapist or clinician will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. Your therapist will discuss the recommendations with you.
  • There will be treatments performed the first day to get you started on your road to recovery. However, during the next visit, you will get into the full swing of your treatment plan.
  • You will schedule your series of visits with the front desk. The amount of therapy or appointments needed will be discussed with you, depending on the recommendations of your therapist. We offer many convenient appointment times, however, prime times can become busy, so it is best to book ahead as much as possible.
  • Your therapist will write up their findings and treatment plan to submit to your referring physician or another medical professional if one is assigned to your case.
  • If you have any questions at any time, please don’t hesitate to call. We want to ensure your satisfaction and full recovery.
A person is sitting on the floor with their feet up on an exercise ball.
A woman is laying on the ground while another person holds her arm.

HOW YOU SHOULD PREPARE FOR YOUR VISIT

  • Bring with you a copy of your insurance card and a photo ID.
  • Arrive 15 minutes early for your first appointment.
  • Please call our office to verify your insurance benefits.
  • Make a list of questions that you have to discuss on your first visit.
  • List signs and symptoms that can be of importance to the therapist or clinician.
  • Have in writing key past medical history, previous treatments, current medications, and other important information.
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